We cannot offer refunds or exchanges for wigs, jewelry, or hair accesories due to sanitary concerns.
It is also recommended to purchase shipping insurance in case the package gets damaged through the post, and signature confirmation (US only) so that the package will not be left outside.
If there are any difficulties or errors with the order or the items, please send an email as soon as possible to firstname.lastname@example.org for help.
It is recommended to fluff and run fingers through wigs to get out loose fibers before wearing. Bangs may need to be trimmed to suit your own face. Circumference of wig's net(inside of the wig): 22in - 23in. Wig net has two elastic belts built in to shorten the circumference if necessary
Fibers are heat resistant, but we don't recommend heat styling unless you have previous experience or professional help. Temperature range is 250-300°F (120-150°C) for hot irons, 160-175°F (70-80°C) for hot water.
(Please be aware that colors might look slightly different in person due to camera quality and monitor settings. Stock photos are taken in natural light with no flash. Please check out our facebook customer photos for examples of wigs in different lightings and to compare flash/no flash photos)
★☆★☆★☆Here is a chart with color codes to help match any wig accessories correctly.★☆★☆★☆
Please note that the "Blonde/Pink split wig from before 2011 has been renamed to Light Blonde / Bubblegum Pink" even though the colors have stayed the same shades, #82 and #33.
Rings: All rings are adjustable. They are secured with a big glue glob, and the bottom of the rings look like this:
Necklaces: Necklace chains come in different types, colors, and lengths. Listed under each necklace picture is the length and color. The type can be seen in the picture and will be either silver colored chain or ball-chain. They should be kept away from water, especially the silver colored chains beause they will lose the shine if kept in water. Clasps look like this: