★☆★☆ Order Questions ★☆★☆
1. How do I calculate shipping?
After you add the item to the cart, you can select a shipping method through the drop down menu. Click "recalculate" at the bottom to recalculate.
2. Can you ship internationally?
Yes! Same as above: after you add the item to the cart, you can select a shipping method through the drop down menu. Click "recalculate" at the bottom to recalculate. I have three different international options available:
Outside USA- First class: Cheapest international shipping option. The delivery dates depend on the destination. The post office only states the delivery time as "varies," so it may take a while to be delivered. In my experience, it can be 2-4 weeks.
Outside USA- Priority: Delivery time of about 2 weeks, not including the time it takes for the package to clear customs (which varies for all countries). This is the recommended option.
Outside USA- EMS: Express International is the most expensive and is guaranteed to deliver within 5 days. Insurance is included, so there is no need to add Registered Mail to an EMS shipment.
3. Can I use PayPal without having an account?
Yes! All you need is a credit card to pay with PayPal.
4. Can I use a method of payment other than Paypal?
We prefer Paypal, but you can send an inquiry to email@example.com about the payment methods that are available to you.
★☆★☆ Wig Questions ★☆★☆
1. Can you take custom orders for styles or colors?
We can't take custom orders, but we are always open to suggestions of new colors or styles that our customers would like to see! You can email your suggestion to firstname.lastname@example.org with the subject title "Wig Suggestion" ♥
2. How do I take care of the frizz / wash my wig?
First you brush it out, then fill the sink/bucket with lukewarm water, add a dash of shampoo and gently swish it around. Then, rinse with cold water. To dry, shake it out gently and lay it somewhere overnight (don't brush or hang it when it's wet). When it's completely dry, run your fingers though and the curls should pop back up and frizz should be reduced =)
3. On stock pages, what do the numbers that follow the colors correspond to?
Each color has a number assigned to it to make matching wig accessories easier, since there are many color variations. We have a full color chart of all our current wig fibers on our General Info page here.